HT2D72 - Menu issue

amy

Customer Consultation

I have a problem with my new HT2D72:
- when pressing the blue Menu-knob nothing happends,
- when I use the software Hantek2xx2 and click on DMM - the program is shutting down telling cant measure no data....

Please advise me what to do!

When I try to update the firmware but I get nonsense files when downloading the *.dfu file I just get a notefile. I need that you send me the a file with an upgrade/repair firmware

amy

Reply

Menu-knob is available in the scope interface.
Please share me the firmware version and software version to study.
If there's a video to illustrate your problem, it's even better.

amy

staffanrd replied at 2021-3-3 01:33
After detaching the HT2D72 from the software it went dead. The Power on knob was lighting and still  ...

Please remove the batteries and re install them to resume starting.

amy

mar replied at 2021-3-10 17:16
Hi AMY

1. I bought 4 weeks ago brand new HT2D72. Nice and usefull tool but unfortunately I found t ...

Please refer to this: