DSO5012P Control panel is inactive

koZis

Hello,

I bought this oscilloscope at Aliexperess last year september. After ~3 months, when I used device only few times, it stopped respond to any knob or button at conterol panel. I contacted seller and after some communication, when I sended to him video with bug and pictures, he sended me a new control panel as replacement. So I successfully measured up all wires, which connects main board with control panel, then changed panel with new, but problem still remains. When I switch on the device, on control panel proceeds some diagnostic, because buttons are shining for a while, then clicks relay and appears screen, where on right side is panel Auto set, which is not possible to leave. Some functions of device are working thru USB, when I use included software, but Virtual panel is inactive as hardware panel. I am attaching picture of device after start, where is described unexitable menu.


Is there any way, how to fix it?

Thank You,
Tomas

koZis

wangshuang replied at 2020-6-30 09:07
Is the keyboard provided by hantek? Please try to reinstall the keyboard provided by the seller.
...

Yes, the new control panel is provided by Hantek and it is newer version (new 1.04, old 1.03).
Because device starts still on the same screen and remote control via USB is not working, it seems, like some software issue.