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Hantek 6022BE driver fails

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Post time 2018-7-11 06:54:39 | Show all posts |Read mode
Hi,

I bought this Hantek 6022BE, but the driver fails.

I have the following situation :

- Hantek connected to Laptop via USB cables
- Radio VHF 5 watts transmission
- Oscilloscope Probe is not connected to target Radio yet.

The problem :
- On the Radio just click on Transmission button PTT for a second.

Consequences :
- The oscilloscope freezes
- The windows hantek driver fails with a message
       " driver is down"

I just bought this oscilloscope to measure some signals on that Radio.
But the oscilloscope fails and freezes everytime the Radio makes a
  quick transmission.
So the oscilloscope doesn't work at all when transmission is started.
Then I can not measure anything.

Please help,
Thanks.

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Post time 2018-7-13 08:13:45 | Show all posts
Sir, please send a message to me caiyijun@hantek.com
Please give me your computer system nformation, take a photo.

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Post time 2018-7-19 09:50:45 | Show all posts



Sir, when not input the signal on that Radio, did the scope work normally?

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 Author| Post time 2018-7-24 03:34:41 | Show all posts
amy replied at 2018-7-19 09:50
Sir, when not input the signal on that Radio, did the scope work normally?

Yes. Everything works very well.

I tried a couple of things.

Answer to your question :  The scope is not connected to Radio.
The probe is just like around on the table. Or nearby.
PC is showing normal.
Then I just click once in Radio Transmitter.
And that is it. I get a message on PC, Driver failed. Scope freezes on that moment.
I can not measure anything.

Thanks,
Evandro

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