DSO3254A does not recognize USB.

amy

Sir, please check whether there is a IO icon on the lower right corner of the computer.
If not, please check whether the five services are started in the following picture.

If not, please start them manually.

Anu further discussion, please let me know.

amy

hjlee@leolsi.com replied at 2018-2-28 15:18
Thank you for answer.
Five services are started. Refer to attachment file.
Perhaps this is a problem ...

Sir, did you install a software with NI recently on your computer?
Please replace a computer to test.

amy

hjlee@leolsi.com replied at 2018-3-7 14:14
Hello, I'm Lee.
Let me know how to fix the DSO3254A.

Sir, please uninstall the IOLibsuite and refer to the pictures to reinstall it manually, and install the Keysight VISA as primary VISA.

   

And please right the unknown device in device manager and select the properties.
And give me a screenshot of the Hardware ID as the following picture.



Any further discussion, please let me kow.

amy

hjlee@leolsi.com replied at 2018-3-8 09:33
Thank you for support.
But the same problem as before occurs.
Refer to attechment(Screenshot).

Sir, please check the indicators when you connect it to your computer.
And give me a picture to study.

amy

hjlee@leolsi.com replied at 2018-3-9 11:49
I did not understand exactly what you said.
Give me a sample picture and I'll send it.

Sir, please check these indicators when you connect it to your computer.

amy

hjlee@leolsi.com replied at 2018-3-13 11:16
It seems that only power is on.

Sir, it may be the program failure or hardware failure.
I will send a manual and tools to program to your email.
You can try it by yourself.
If you can't do it yourself, please contact your seller to return factory for repair. Thanks.

amy

Prepare a 4G SD card and a Windows XP, and refer to this to operate:

https://www.dropbox.com/s/3qqj3w ... %20program.zip?dl=0