DSO4104B

amy

Sir, do you install the IOLibSuite software?
If not, please install it to try.

amy

okan_vitaliy replied at 2017-10-31 16:21
Good afternoon. Tell me please DSO4000B Software only 64 bit version? Is there a 32 bit version? I h ...

Sir, did you install the IOLibSuite software?
If you install, please open it and check whether the scope is connected.
And in the device manager of your computer, is it "unknown device" or "USB test and measurement device"?

amy

okan_vitaliy replied at 2017-10-31 17:28
IOLibSuite software is installed. In the device manager of my computer this is an "unknown device".  ...

Please give us a video to study.
I don't know which program (DSO4000BC software or IOLibSuite software) is not a 32bit?
If possible, please send the video to me caiyijun@hantek.com

amy

Sir, the software can support windows 7/windwos 8/windows 10. It can't support windows xp.