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DSO4104B

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Post time 2017-10-29 02:11:07 | Show all posts |Read mode
Good afternoon. When connecting dsо4104в to PC writes "unknown device".
Is this a problem with the software in dso4104? Tell me please what to do?

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Post time 2017-10-30 14:39:48 | Show all posts



Sir, do you install the IOLibSuite software?
If not, please install it to try.

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 Author| Post time 2017-10-30 21:17:45 | Show all posts
Tried and with the software and without it. I watched the usb data on d+ and d-. There is no activity from the oscilloscope. The host sends the parcels. The computer can not read the usb  vid and pid oscilloscope.

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 Author| Post time 2017-10-31 16:21:04 | Show all posts
Good afternoon. Tell me please DSO4000B Software only 64 bit version? Is there a 32 bit version? I have a 32 bit version of the message that the application is not 32 bit.

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Post time 2017-10-31 16:44:16 | Show all posts
okan_vitaliy replied at 2017-10-31 16:21
Good afternoon. Tell me please DSO4000B Software only 64 bit version? Is there a 32 bit version? I h ...

Sir, did you install the IOLibSuite software?
If you install, please open it and check whether the scope is connected.
And in the device manager of your computer, is it "unknown device" or "USB test and measurement device"?

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 Author| Post time 2017-10-31 17:28:25 | Show all posts
IOLibSuite software is installed. In the device manager of my computer this is an "unknown device". The program DSO4000V does not start, the computer writes that the program is not a 32 bit application.

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Post time 2017-11-1 13:17:20 | Show all posts
okan_vitaliy replied at 2017-10-31 17:28
IOLibSuite software is installed. In the device manager of my computer this is an "unknown device".  ...

Please give us a video to study.
I don't know which program (DSO4000BC software or IOLibSuite software) is not a 32bit?
If possible, please send the video to me caiyijun@hantek.com

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 Author| Post time 2017-11-2 02:21:31 | Show all posts
amy replied at 2017-11-1 13:17
Please give us a video to study.
I don't know which program (DSO4000BC software or IOLibSuite soft ...

sent no email.

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 Author| Post time 2017-11-4 01:41:00 | Show all posts
Good afternoon. When I connected the cable to the PC, it all worked. On the computer put the win 7 x64. And on the computer in the win xp x32 worms the program did not start. I wanted that the oscilloscope worked on win xp x32. Thank you very much for your support.

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Post time 2017-11-6 16:23:16 | Show all posts
Sir, the software can support windows 7/windwos 8/windows 10. It can't support windows xp.
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