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DSO5072P Error: Fpga version does not math with the app!!

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Post time 2017-10-21 04:57:08 | Show all posts |Read mode
The model of 2009. The error appeared a month ago. When turned on, enters this state and does not respond to buttons. Tried to update via USB but does not want to. I do not know what to do. Help to fix the problem. Thanks in advance.

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Post time 2017-10-23 16:27:01 | Show all posts
Sir, the hardware should be out of order.
Please contact your seller to repair.

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 Author| Post time 2017-10-26 01:07:49 | Show all posts
The oscilloscope worked well until recently. A month ago this mistake began to appear. Now the error is always there. It was bought 4 years ago and I can not find this seller anymore. I need only a technical solution.

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 Author| Post time 2017-10-26 01:11:05 | Show all posts
From the forum I realized that this is a software error.
http://www.eevblog.com/forum/tes ... z-bw-for-free/1850/
But first I need to get out of this state

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 Author| Post time 2017-10-26 23:55:49 | Show all posts
Can there be any combination of buttons for reset?

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Post time 2017-10-27 11:22:33 | Show all posts
Do you have abnormal upgrades? For example, upgrade the firmware with an unofficial upgrade package.

If so, that may be the fault of the program.

If not, that may be a crystal oscillator fault. The model of the crystal oscillator is O7050100MEDA4SC.
Please replace it to try.

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 Author| Post time 2017-10-29 01:35:01 | Show all posts
Edited by DaNetUg at 2017-10-29 01:42

Thank you for helping me with my problem.
Do you have abnormal upgrades?

I can not update anything because there is no way out of this state. From the beginning of the power-up, the Oscilloscope does not respond to the buttons.
If not, that may be a crystal oscillator fault.

I do not see the generation, because my other oscillograph is also up to 70 megahertz.  Maybe there is this problem
C:\Users\Anatoly\Desktop\hant.jpg





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Post time 2017-11-1 13:54:34 | Show all posts
DaNetUg replied at 2017-10-29 01:35
Thank you for helping me with my problem.
I can not update anything because there is no ...

Please try to replace it.
Any further discussion, please let me know.

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 Author| Post time 2017-11-4 15:51:32 | Show all posts
Oh sure. I already ordered a resonator. I will report the results when I replace it

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 Author| Post time 2017-11-14 03:07:05 | Show all posts
I got quartz. I replaced it, but the problem did not go away.
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