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Scope software crashing when opening

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Post time 2017-10-12 18:38:42 | Show all posts |Read mode
New installation on Windows 10 for 6022BE. Driver installed correctly and the 6022BE is recognised in Device Manager. When I open the Scope software it starts to load and then I get the error message "Scope has stopped working".

Event viewer gives the following entry following the crash:
  1. Faulting application name: Hantek6022BE.exe, version: 1.0.0.1, time stamp: 0x52d390f6
  2. Faulting module name: mfc100u.dll, version: 10.0.40219.1, time stamp: 0x4d5f29b6
  3. Exception code: 0xc0000005
  4. Fault offset: 0x0016a8dc
  5. Faulting process ID: 0x1c90
  6. Faulting application start time: 0x01d34345b3747a91
  7. Faulting application path: C:\Program Files (x86)\Hantek6022BE\Hantek6022BE.exe
  8. Faulting module path: C:\Program Files (x86)\Hantek6022BE\mfc100u.dll
  9. Report ID: d52176d4-de78-414c-8899-9f1e6d52decb
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I've tried repairing the "Microsoft Visual C++ 2010 Service Pack 1 Redistributable Package MFC Security Update" as this contains the mfc100u.dll file, but no change.

Help please!

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Post time 2017-10-12 23:08:18 | Show all posts
Dear sir,you can judge whether the driver or the software works unnormally  first by doing this:unplug the 6022 from the USB port,then open the software to see if the crash take place again,if it works normally,but the crash only appears when the device is plugged,maybe the driver fault is the cause.Otherwise,you should reinstall the software.By the way,a successful driver must appears as 'Hantek 6022be DRIVER2' in the Device Manager,otherwise uninstall it and install again pls.
You can download the newest version of the driver&software at this page:
http://eediscuss.com/forum.php?m ... tid=9012&extra=
Best regards.

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 Author| Post time 2017-10-13 04:31:25 | Show all posts
Software crash happens whether the device is plugged in or not. I've reinstalled the software and the driver multiple times.

Device appears in Device Manager as "Hantek 6022be DRIVER2" so driver appears to be working.

I've tried the device on another computer and it works fine on there.

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Post time 2017-10-13 08:40:13 | Show all posts
Then the crash may due to the win 10 system of your computer,would like to reinstall your OS?
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