Power supply dso5102p

tershel

Hello, I am from Russia. I bought oscilloscope dso 5102p on aliexpress . It worked for a week, and now when you turn on the screen and button illumination flashes and goes out. The fan is spinning. The faulty power supply. Could you give an electronic circuit of the power supply for repair. Or where I can fix or buy a power supply for my oscilloscope.

amy

tershel replied at 2017-9-1 14:32
wrote you a mail, but unfortunately you do not answer. my mail

Sir, I have replyed you via email, please check.

tershel

wrote you a mail, but unfortunately you do not answer. my mail tershel@mail.ru

amy

tershel replied at 2017-8-8 17:16
Hello, I have to once again turn to you as my seller ignores me, does not answer questions and the p ...

Sir, please sent a message to me caiyijun@hantek.com.

tershel

Hello, I have to once again turn to you as my seller ignores me, does not answer questions and the power supply are not returned. could you help me in this matter ?

amy

Sir, please contact your seller, we can replace a power supply for you free of charge.
But if there are other expenses, you need to pay.

tershel

replacement will be under warranty ? free? The oscilloscope does not worked for months after purchase.

amy

Sir, sorry to inform that we don't have the electrical diagram of the power supply.
You can ask your seller to purchase a new power supply of DSO5000P series, and he will contact us.
If he will not reply you, please send a message to my mail caiyijun@hantek.com.

tershel

Here is my seller (https://ru.aliexpress.com/store/ ... 12010608.0.0.uaeDea) he says that he has no power, I wanted to buy him a power supply. Why do I refer to it ?  what can I do with my seller ?
could you send me the electrical diagram of the power supply in the mail:   tershel@mail.ru   ?

amy

Sir, please contact your seller to get the power supply.