DSO3000A SW broken

luudee

I tried that already. No matter which USB interface I use, same result.

luudee

amy

luudee replied at 2016-11-1 12:30
I tried that already. No matter which USB interface I use, same result.

luudee

Sir, please click "Send Commands To This Instrument".
Input "*IDN?". Repeatedly click "Send & Read" and observe whether there is a failure or error.

luudee

Please see attached image - no errors.

Could it be bacuse DSO3000.exe is 32 bit, while my computer is 64 bit ?

luudee

luudee

Please see attached image ...

luudee

I don't understand why it is not posting my image ....

amy

Please open the device and connect to PC.
Open Keysight IO Libraries Suite, and click "Start IO Monitor" to enter the following interface. And click "Start Capturing Messages".

Now, open the software, there may be some red font information.
Please save the massages and upload it or send it to me.

luudee

I tried to capture messages, both with LAN and USB connection.

Both times the capture was empty.
luudee

luudee

This is the log from IO Monitor.

amy

luudee replied at 2016-11-2 11:17
This is the log from IO Monitor.

Did you open the software?
If you did, please operate as follows:
1. Open Keysight IO Libraries Suite, and click "Start IO Monitor" to enter the following interface. And click "Start Capturing Messages".
2. Power on the device and connect it to PC.
3. OPen the DSO3000A software.
Is there some information in IO Monitor? Please give us to study.

luudee

I followed your steps.  I start the IOMonitor before I power up the DSO300, and I see the attached messages.

After that there are no more messages.

Please see atatched file.


Thank you !
luudee