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Technical support or warranty repairs for a Hantek DSO5102P

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Post time 2016-7-11 20:32:42 | Show all posts |Read mode
Edited by BgLeonardo at 2016-7-11 20:32

Dear Sirs,
   
i bought a HANTEK DSO5102P from Hong Kong (Ebay - Ameliazhou seller) last March.
   
Today, when I tried to turn on the oscilloscope, the screen remained black, but buttons turned on. I pulled out the mains for few second, then I tried again: the screen and the buttons stay off, but the fan work.
   
Now sometimes oscilloscope turn on for few seconds, the screen becames fuzzy the it turn off again ... i think it's broken
   
The oscilloscope is almost new (i use it sometimes for hobby); how    can i do to have a repair ? Probably i have to send it to your service ... could you explain what i can do ?
   
Thanks

Giovanni Berisso
Via Condemines, 14
11017 Morgex (AO)
Italy

berissog@tiscali.it
   


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Post time 2016-7-15 13:00:43 | Show all posts
We had provide solutions via email.

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Post time 2020-1-6 03:56:34 | Show all posts
What firmware for updating can I use on my device 5102P revision 1.0

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Post time 2020-1-7 11:33:31 | Show all posts
you can download the firmware in Hantek product website. http://hantek.com/en/ProductDetail_3_26.html

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