DSO4104C does not boot - stuck on QR code screen

Nick-123

Dear Sirs,

I need your kind help with DSO4104C oscilloscope (brand new, not used) that cannot boot up and stucks on the QR code screen.

Already published instructions from the thread

1. https://www.eediscuss.com/forum.php?mod=viewthread&tid=14831&fromuid=26055

Copy the Code

did not help and the situation is a loop without exit. This is a serial number of the device, please provide instructions on how to manage this situation


CN2216002008167
Thank you.