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DSO2D15 - Resolution 4K Help

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Post time 2024-2-5 19:20:35 | Show all posts |Read mode
Recently Hantek service sent me a firmware update for DSO2D15, specifically version 3207, the problem I encountered is that now I can only perform measurements in 4K
Is there any solution?



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 Author| Post time 2024-2-22 03:34:40 | Show all posts
Isn't there any answer?

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Post time 2024-3-9 03:35:00 | Show all posts
Give up my friend! hantek technical support is terrible, I had the misfortune of purchasing two hantek products Hantek DSO 2D15 and Hantek 6074BD, both purchased between 2023 and 2024, both stopped working after the update! I've already asked for help via email, on the forum and none of Hantek engineers helped. I've already searched the Forum and nothing, I've searched the website and nothing either, I've never seen a post-purchase support service anywhere in the world, as terrible as the Hantek support service. Anyway, if anyone is reading this post, I do not recommend purchasing Hantek products, if I get the correct technical support, and if my equipment works again, I will come back here and recant.

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Post time 2024-3-24 06:23:55 | Show all posts



Hello, I can send you version 3208 and 230327  that work ok on my DSO2D15
vk2acr@aussiebb.com.au
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