DSO4254c with last FW 1.1.2(202111207.0) CRASHES during operation

Vin · Post time 2023-3-17 18:29:48

Edited by Vin at 2023-3-17 20:37

Hi,
My DSO4254C (CN1950002004155) buyed in the 2020 after FW upgrade crashes casually during normal operation.
please help me,
many thanks and Best Regards
Vin

Vin · Post time 2023-3-31 16:39:16

Hi,
Can you help me please? This instrument help me to work,
thanks

Vin · Post time 2023-4-8 19:14:41

Edited by Vin at 2023-4-8 19:20

Jing replied at 2023-4-6 16:56
Dear Sir，
Please provide the system information of the machine. If you have an earlier version, y ...

Hi
Attach instruments informations, before and after FW update:

Originally my DSO4254C runs with FW 1.1.2(191026.0) and the 13 november 2022 it was update to 1.1.2(20211207) with new FW "dso4kb_20211207.upk"downloaded in your  official Hantek's website. I remember the Oscilloscope screen updating bar fast filled but never shown any "FINISHED/COMPLETED" messages, after 20 minutes  I restarted  the instrument.. This is for every try to update.
After this last update works but  it randomly freeze image and stop working until shutdown and restart.
Thank you!

Vin · Post time 2023-4-24 19:00:33

have you suggestion please? The instrument need to my job, please support me

DSO4254c with last FW 1.1.2(202111207.0) CRASHES during operation

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