DSO4254c with last FW 1.1.2(202111207.0) CRASHES during operation

Vin · Post time 2023-3-17 18:29:48

Edited by Vin at 2023-3-17 20:37

Hi,
My DSO4254C (CN1950002004155) buyed in the 2020 after FW upgrade crashes casually during normal operation.
please help me,
many thanks and Best Regards
Vin

Vin · Post time 2023-3-31 16:39:16

Hi,
Can you help me please? This instrument help me to work,
thanks

Jing · Post time 2023-4-6 16:56:10

Vin replied at 2023-3-31 16:39
Hi,
Can you help me please? This instrument help me to work,
thanks

Dear Sir，
Please provide the system information of the machine. If you have an earlier version, you can download the firmware from the official website to upgrade the machine.
http://hantek.com/products/detail/12167

Vin · Post time 2023-4-8 19:14:41

Edited by Vin at 2023-4-8 19:20

Jing replied at 2023-4-6 16:56
Dear Sir，
Please provide the system information of the machine. If you have an earlier version, y ...

Hi
Attach instruments informations, before and after FW update:

Originally my DSO4254C runs with FW 1.1.2(191026.0) and the 13 november 2022 it was update to 1.1.2(20211207) with new FW "dso4kb_20211207.upk"downloaded in your  official Hantek's website. I remember the Oscilloscope screen updating bar fast filled but never shown any "FINISHED/COMPLETED" messages, after 20 minutes  I restarted  the instrument.. This is for every try to update.
After this last update works but  it randomly freeze image and stop working until shutdown and restart.
Thank you!

Vin · Post time 2023-4-24 19:00:33

have you suggestion please? The instrument need to my job, please support me

DSO4254c with last FW 1.1.2(202111207.0) CRASHES during operation

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