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Osciloscop DPO6104C USB Problem

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Post time 2023-3-16 21:58:57 | Show all posts |Read mode
Good morning,
I am the owner of the DPO6104C Oscilloscope but I have a problem with the Keysight Connection Expert application.
After installing the libraries and all the necessary drivers, it does not detect the oscilloscope after connecting USB->PC. The oscilloscope shows that there is a USB connection, but nothing happens on the PC. I have windows 11 is this a problem? In the system log it shows me a problem when I connect/disconnect the USB cable: Iproc389: Failed to find/load Ingot library.Iproc389: Failed to find/load Ingot library.
Please help!

SN: CN1951015000195

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 Author| Post time 2023-3-17 20:16:12 | Show all posts
Any answer?
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