Oscilloscope HANTEK DSO5102P

CYH2018

Good afternoon.I am unable to update my Oscilloscope Firmware DSO5102P. When I try to update, this message appears on the Display: Firmware Update Failed, error 0xfe An update file was not found on the USB device
I download it in WinRar and unzip it but the Oscilloscope shows that there is no file. I am sending pictures of the Display. How to solve it?
My equipment:


Thank you for your attention and solution to the problem.

CYH2018

Dear Sir,

Greeting from Hantek.

Please clean your USB flash drive and format it into FAT32 bit format.

Please download the firmware at the following address:
http://www.hantek.com/products/detail/26


Have a nice day.