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DSO3064 inoperative on first use

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Post time 2023-1-29 13:56:23 | Show the author posts only Reply Awards |Descending |Read mode
Greetings,

I purchased a DOS3064 from Hantek years ago. First time needing to use the unit. It doesn’t seem to be powering on. I installed the software to my PC, not registering new hardware when USB cable plugged in as per the user manual online at www.hantek.com . I have only the power cord adapter and USB plug installed in unit, I have no lights on and no communication, discoverability, or reaction from the unit. What are my next steps?

-Ken
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 Author| Post time 2023-1-29 13:59:54 | Show the author posts only




Dear Sir,

Greeting from Hantek.

About this problem, please send us a screenshot with your Device manager to study.

Have a nice day.




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