DSO5102P bricked on main screen

mork

I used a dedicated 4g thumb drive. They say SD card in the instructions, but I am assuming it goes into the USB port in the front?
Also, the instructions for setting up the card/drive is very vague.

mork

SN T 1G/036 001682

Scope attempts to read the SD card but after a few seconds just goes to regular screen and gives error message and hangs.

Anyone help with this please?

Jing

lggomez replied at 2022-11-19 06:39
Is the 4GB SD card a hard limitation? I tried to flash with a 32GB card with a 4GB FAT partition but ...

Dear Sir，
This programming operation must use a 4G SD card.

mork

Jing, you are speaking to two different posters here.

lggomez

I'm trying with a 2GB sdcard and it doesn't get recognized by the device, it's a black screen. The software does nothing at all and I don't have a way to know if anything happens or not



This is unusuable, I already had to get the trouble of creating an XP virtual machine and the 2GB sd card for nothing, please provide another bootloader version or way to format the sd card if available

lggomez

Jing replied at 2022-11-21 16:36
Dear Sir，
This programming operation must use a 4G SD card.

Ok, will have to get a card of that exact size then and try again, right?

lggomez

I finally got a 4GB card. The tools still don't look like doing anything to the copied files and I get the following error



I need advice to know if this is still recoverable and if so then some new way to make the sd card bootable (it that's the issue)

lggomez

Please can I get support on this. It is unacceptable that an unit with less than 10 uses after months in its box suddenly breaks like this and the only option I get is a software without translation on an OS deprecated 8 years ago

mork

lggomez replied at 2022-11-30 07:57
Please can I get support on this. It is unacceptable that an unit with less than 10 uses after month ...

I agree. Support here is terrible. I am on the verge of junking the scope.

Jing

lggomez replied at 2022-11-19 06:39
Is the 4GB SD card a hard limitation? I tried to flash with a 32GB card with a 4GB FAT partition but ...

Dear Sir，
Yes, you must use a 4G-sized SD card.