DSO5102P bricked on main screen

mork

No follow up from support on this issue? From my research, the issue is a corrupt firmware issue that I am hoping can be rectified via a file update procedure from Hantek.
Hope to hear something soon.

lggomez

PCB is different but I could see the same componentes, altough I could not get any clear voltage readings unfortunately (mV instead of V)
The 1kHz probe calibrator line on the other hand gives me a very wide range between 50 and 30kHz. Voltage is the same, can't get a significant reading (it gives me mV values)





Since all controls are on I don't trust my multimeter very much, but I could verify the frequency oscillations on the calibration line by comparing with a signal generator

mork

All pins check out within spec. What is next?

Jing

lggomez replied at 2022-11-15 07:19
Thanks, I thought I was the only one having this issue since I could not find any relevant content ...

Dear Sir，
Please follow the following file to test.

lggomez

mork replied at 2022-11-15 04:32
Having the same issue with the same scope. Seems to be a chronic issue with these. For some reason t ...

Thanks, I thought I was the only one having this issue since I could not find any relevant content on the web. The frustraing part is that the unresponsive controls don't allow me to restore the firmware

mork

Having the same issue with the same scope. Seems to be a chronic issue with these. For some reason the firmware is corrupt and unable to finish loading.
I am hoping Hantek support will help with this as it just stopped booting.

SN T 1G/036 001682