DSO5102P don't boot. Boot menu without function

GreenBrainArc · Post time 2022-10-13 18:35:04

I have the following problem: My oscilloscope DSO5102P does not boot. It sticks.
After switching on and off the option F1 F2 F3 comes up but I can't press any of these keys. Nothing happens.
If I turn the device on and off several times, it eventually boots up and works normally.
But that rarely happens. My serial number is T1G/138026037
I hope you can help me.
I have uploaded the latest firmware. But the error persists.

minamipapa · Post time 2022-11-15 16:30:27

minamipapa replied at 2022-11-13 12:01
hello,
I have a problem with DSO5102P.

contact me by email

I sent you the recovery file.

I did a restore and the problem was resolved.

Thank you very much.

GreenBrainArc · Post time 2022-10-14 21:43:40

problem solved by support

Jing · Post time 2022-10-18 11:07:32

GreenBrainArc replied at 2022-10-14 21:43
problem solved by support

Dear Sir，
Please follow the files in the link to restore the backup operation, please download in a timely manner with a time limit.
https://www.filemail.com/d/wibajmrbvsscsdp

minamipapa · Post time 2022-11-13 12:01:45

hello,
I have a problem with DSO5102P.

It won't boot and the screen only shows the Hantek logo.
Then power off and power on again, you will see the menu list.
- F1 Reboot
- Restore factory defaults with F2
- F3 Update Recovery Partition

I've tried F1, F2, F3, but it doesn't boot properly.

The serial number is:
T 1G/138 023928
is.

Thank you.

arra · Post time 2023-12-9 03:11:58

Hi,
I have not used the scope for 8 months and now it won't boot nor recover. Can anyone help for T 1G/138 044048 sn?

Johnny2009 · Post time 2023-12-20 13:05:34

Hello. My DSO5102P oscilloscope does not boot and only the Hantek logo is displayed on the screen.
If you turn the power off and on again, the menu list appears.
- F1 reboot
- Restore factory settings using F2.
- F3 Refresh recovery partition

I tried all the options F1, F2, F3, but I can't restore the boot.
Serial number: T 1G/138 024270.
Help me solve the problem.
Thank you.

Borjomi · Post time 2024-3-7 02:06:41

Hello!
I have a similar problem with DSO5102P serial T1G/138 020233.
It won’t boot.
Sometimes it displays a boot menu with F1, F2, F3.
Sometimes just a Hantek picture with a QR code.
It is possible to connect via UART to receive log.
Can you help me?
With best regards, Borjomi