Hantek DSO3254A not starting correct and no connection is possible

user455

Helllo,

My Hantek DSO3254A oscillioscope does not often starting correct - only the LED Power light but the other LEDs LINK/TRIG/RUN does not starting to light, and it is not possible to connect to the DSO3054A with the grafical user interface or the the keysight IO to the device.
--> see attached picture: (Sometimes I wait longer than 4 or 5 minutes, but it is not working...)

-> SYSTem:VERSion?
<- ?_?x03?20200420A

If I often reconnect power connection it sometimes works, the RUN Led starts up lightning and at this point i can build up a connection to the oscillosope.

Please help me, how can i solve the problem.

Here is also a video, which shoes the problem

Best regards,

user455

Baud: 115200
Data: 8
Stop: 1
Parity: None
TTL Serial 3,3V

If you can use serial port tool, please connectJ7 on the mainboard to view the program process.

J7

OM<\n><\r>The installer service is updating the system files...uboot<\n><\r>file length is 0x5a174.<\n><\r><\r>Checking file system...  12%<\r>Checking file system...  25%<\r>Checking file system...  37%<\r>Checking file system...  50%<\r>Checking file system...  62%<\r>Checking file system...  75%<\r>Checking file system...  87%<\r>Checking file system... 100%  [OK]<\n><\r><\r>Updating system files...   0%<\r>Updating system files...  35%<\r>Updating system files...  70%<\r>Updating system files... 100%  [OK]<\n><\r>The installer service is updating the system files...logo<\n><\r>file length is 0x96000.<\n><\r><\r>Checking file system...   6%<\r>Checking file system...  12%<\r>Checking file system...  18%<\r>Checking file system...  25%<\r>Checking file system...  31%<\r>Checking file system...  37%<\r>Checking file system...  43%<\r>Checking file system...  50%<\r>Checking file system...  56%<\r>Checking file system...  62%<\r>Checking file system...  68%<\r>Checking file 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amy

Please flash again. When flashing, connect the TTL serial port to check the flashing process.

user455

I have flashed it, but this firmware does not work, and now the device is not working anylonger. Can you please give me some another firmware files?

user455

amy replied at 2022-10-20 09:32
Please refer to the attachment to try.

If i flash the file directly on the usb flash, i get an error:

amy

Please refer to the attachment to try.

user455

no idea? please help