Questions / Problems 1062B

Jing

Customer consultation

I have some questions:

• How long is the warranty?
• The USB stick plug is very sensitive to contact. Sometimes it works, sometimes not. What do you suggest?
• The device turns off 2:30 min after start-up.  In Utility à Shutdown is Action PowerOff and Time 999999 Min. Netsupply is charging the device. How to correct the behaviour?
• After the PowerOff I can not restart the device immediately. I have to wait some minutes. How to correct it?
• Why do the menues dissapear after some seconds? Even the MEAS menu disappears. How to correct the behaviour?
• How can I convert hws-File into jpegs or bmp formats?
• How can I directly save plots in jpg or bmp formats?
  

System Information

Model                  DS1062B

SW Version        2.01.1 (after FW Update 190806.0 170821.0)

HW Version       1002.10x555583e9

Serial#                  DS00514197

Boot Count        after FW Update 0 64

Upgrade Log      0

Jing

Dear Sir，
The warranty period of the product is three years.
What is the format of your usb drive? You can refer to the format requirements for the U disk in the following website.
https://www.eediscuss.com/forum. ... 5&highlight=USB
The opened menu will be automatically closed if it is not operated for a specific time.
To save a picture, there is a picture to save on the second page of the SAVE/RECALL menu. It needs to be used with a U disk, and a .bmp file can be saved.
hws files cannot be converted to other files.
The second question you mentioned, after setting the shutdown time, it will shut down for a short time, maybe the screen is off, at this time, click the button and the screen will light up again.
It takes a few minutes to turn it back on after turning off the power, we didn't find this problem, please provide the relevant video.

Jing

Jing_Customer replied at 2022-9-16 19:36
After reviewing the settings of PowerOff, Screen Backlight and Menu, the situation looks better:

Th ...

Dear Sir，
Please provide relevant videos on the good and bad issues of USB sticks.