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6254BD program does not run in Windows

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Post time 2022-7-9 21:04:40 | Show all posts |Read mode
Edited by gold at 2022-7-9 21:10

Windows10
6254BD

it's working fine
but symptoms appeared a few days ago.

1. When I run the pc program, the program does not run
2. Disconnect the 6254BD from the computer and the program will run
   but 6245BD not working

3. The LED on the front of the oscilloscope does not light up.

4. I can't hear the relay inside the oscilloscope working

5. It shows that the USB driver is fine.
Same with reinstalling

What should I do?
thanks


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Post time 2022-7-12 19:25:10 | Show all posts



Dear Sir,
Please open the software after connecting to the machine. Then re-plug the USB to see if the machine can connect?

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 Author| Post time 2022-7-16 19:20:02 | Show all posts
Edited by gold at 2022-7-16 19:26

Scope connect PC --> Driver recognized at Windows --> Open Software ( DSO6000 ) ==> Result : Software does not run ( Software windows not visible )

Scope connect PC --> Driver recognized at Windows --> Open Software ( DSO6000 ) --> Software does not run --> disconnect socpe and pc --> Result : Software running ( Software window appears ) - (1)

(1) --> Scope connect PC ==> Result : Software Windows Visible but Scope not Working ( attached Picture )

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Post time 2022-7-29 05:29:39 | Show all posts
Hello. I have absolutly the same problem. How to repair it?

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Post time 2022-7-29 06:02:37 | Show all posts
I see that red led blink. in device manager have a device . When start program it do not start, but if disconnect the program appear. If again connect device , program still on Searching Device....

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 Author| Post time 2022-8-1 03:40:04 | Show all posts
i haven't fixed it yet
I want to buy two more of the same oscilloscope.
but AS is difficult and hesitating.

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Post time 2022-8-5 19:08:15 | Show all posts
gold replied at 2022-8-1 03:40
i haven't fixed it yet
I want to buy two more of the same oscilloscope.
but AS is difficult and hesi ...

Dear Sir,
Please send an email to support@hantek.com.

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Post time 2022-8-11 23:33:58 | Show all posts
Hello
What cable do use to connect oscilloscope to the PC? Do you use some USB isolators?
There may not be enough power to power the oscilloscope. So, first try to use standart cable withou any USB isolatros or hubs.

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Post time 2022-8-12 16:15:27 | Show all posts
Brainiac replied at 2022-8-11 23:33
Hello
What cable do use to connect oscilloscope to the PC? Do you use some USB isolators?
There may  ...

Dear Sir,
Please use the red and black USB cable to connect the machine.

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 Author| Post time 2022-8-14 20:51:27 | Show all posts
I always connect that cable directly to the pc.

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