DSO5102P STARTUP PROBLEM

RoverDog · Post time 2022-7-3 19:39:52

Hi,

My DSO5102P starts with the logo page, then a blank blue page for a few seconds and then a black screen. Nothing else comes up and it stays on the black screen indefinately.

Serial is T 1g/138 049938

Seems like a firmware issue?

Thanks

Jing · Post time 2022-8-12 17:08:00

RoverDog replied at 2022-7-30 01:49
Sent another support email 4 days ago.... still nothing. Time to buy a new scope... this is just sad ...

Dear Sir，
Then please provide your serial number directly

RoverDog · Post time 2022-7-30 01:49:09

Sent another support email 4 days ago.... still nothing. Time to buy a new scope... this is just sad.

Jing · Post time 2022-7-28 19:33:41

RoverDog replied at 2022-7-26 19:07
Well I send and email to support but have not received any response...

Dear Sir，
Please send your questions via video to support@hantek.com.
What time did you send your email, we have not received any emails regarding this issue. support@hantek.com.

RoverDog · Post time 2022-7-26 19:07:02

Jing replied at 2022-7-15 22:12
Dear Sir，
Please email . And send the video about your problem and the serial number of the machi ...

Well I send and email to support but have not received any response...

RoverDog · Post time 2022-7-19 19:47:23

Jing replied at 2022-7-15 22:12
Dear Sir，
Please email . And send the video about your problem and the serial number of the machi ...

Thanks made a video and sent it to support

Jing · Post time 2022-7-15 22:12:01

RoverDog replied at 2022-7-15 19:47
My problem is not the same. I never get a menu and I tried all the buttons during power on. I only ...

Dear Sir，
Please email support@hantek.com. And send the video about your problem and the serial number of the machine.

RoverDog · Post time 2022-7-15 19:47:10

rone62 replied at 2022-7-12 07:36
https://www.eediscuss.com/forum.php?mod=viewthread&tid=16007&extra=page%3D2

My problem is not the same. I never get a menu and I tried all the buttons during power on. I only get a black screen...
How do you recover from that?

RoverDog · Post time 2022-7-15 19:45:09

rone62 replied at 2022-7-12 08:25
the file is this (I don't know if it works for everyone)

https://filedropper.com/d/s/t2WwCAc0TSQGnX ...

Thanks, but that links does not work for me. Anywhere else I can try that download?

MARTINCAHOW · Post time 2022-7-12 09:44:44

Thanks, perfect for me, but i had identical scope and symptoms