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DSO5102P STARTUP PROBLEM

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Post time 2022-7-3 19:39:52 | Show all posts |Read mode
Hi,


My DSO5102P starts with the logo page, then a blank blue page for a few seconds and then a black screen. Nothing else comes up and it stays on the black screen indefinately.

Serial is T 1g/138 049938

Seems like a firmware issue?

Thanks



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Use magic Report

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 Author| Post time 2022-7-12 01:09:01 | Show all posts



  Not a single reply in over a week. Guess it will be the very last time I buy Hantek equipment

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Post time 2022-7-12 07:36:33 | Show all posts

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Post time 2022-7-12 08:25:16 | Show all posts
the file is this (I don't know if it works for everyone)

https://filedropper.com/d/s/t2WwCAc0TSQGnXxsRZyhO2fluOM5uv

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Post time 2022-7-12 09:44:44 | Show all posts
Thanks, perfect for me, but i had identical scope and symptoms

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 Author| Post time 2022-7-15 19:45:09 | Show all posts
rone62 replied at 2022-7-12 08:25
the file is this (I don't know if it works for everyone)

https://filedropper.com/d/s/t2WwCAc0TSQGnX ...

Thanks, but that links does not work for me. Anywhere else I can try that download?

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 Author| Post time 2022-7-15 19:47:10 | Show all posts
rone62 replied at 2022-7-12 07:36
https://www.eediscuss.com/forum.php?mod=viewthread&tid=16007&extra=page%3D2

My problem is not the same. I never get a menu and I tried all the buttons during power on. I only get a black screen...
How do you recover from that?

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Post time 2022-7-15 22:12:01 | Show all posts
RoverDog replied at 2022-7-15 19:47
My problem is not the same. I never get a menu and I tried all the buttons during power on. I only ...

Dear Sir,
Please email support@hantek.com. And send the video about your problem and the serial number of the machine.

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 Author| Post time 2022-7-19 19:47:23 | Show all posts
Jing replied at 2022-7-15 22:12
Dear Sir,
Please email . And send the video about your problem and the serial number of the machi ...

Thanks made a video and sent it to support

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 Author| Post time 2022-7-26 19:07:02 | Show all posts
Jing replied at 2022-7-15 22:12
Dear Sir,
Please email . And send the video about your problem and the serial number of the machi ...

Well I send and email to support but have not received any response...
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