DSO5102P not starting

zanejg

Hello,
I have a problem with my DSO5102P.

It will not boot and the screen only shows the Hantek logo.
I can then turn it off then power it up again and then it will show a menu listing :
- F1 reboot
- F2 recover to factory default
- F3 Update recover partition

I have tried them all. The last 2 return "operation failed!" after a half a minute or so.

For full diclosure I have not used this scope for quite a few months.

I would appreciate any help I can get.

Thanks

Jing

Please provide the serial number of this machine. on the back of the machine.

zanejg

Hello,
The serial number is:
T 1G/138 035853

Thanks,
Zane

Jing

zanejg replied at 2022-4-6 12:50
Hello,
The serial number is:
T 1G/138 035853

Please download the file in the link below and operate according to the file, please download in time, the file has a time limit.https://www.filemail.com/d/zodmkhvophkuyrm
This document does not apply to all customers with the same problem, please do not use it arbitrarily.

zanejg

That worked!
Thank you.

Please tell me.
Is there anything I should be doing to avoid this happening again?

Thanks again,
Zane

rdchinoy

Hi am facing the same problem.
My serial number is t1g/138 038570 can I use the same file ? English Langauge interface.

Jing

rdchinoy replied at 2022-4-10 23:52
Hi am facing the same problem.
My serial number is t1g/138 038570 can I use the same file ? English ...

Please download the file in the link below and operate according to the file, please download in time, the file has a time limit.
This document does not apply to all customers with the same problem, please do not use it arbitrarily.https://www.filemail.com/d/yfxqvloybacvjic

LaciH

Hi my problem is same. My serial number is T1G/036 00884. I have had it for 6 years. I was satisfied with him. I hope it can still be fixed.

GreenBrainArc

Hi, i?ve got the same problem
The Serialnumber is T1G/138026037

thanks for your help