scope DSO5102P hantek

amy

Customer Consultation

Please…

Hi,

I have this,

It is not working properly and needs to be repaired.

it presents the lines but does not receive any signal, channel one and two do not work

it does not pass self  calibration, it failed error 0xc00  all control lock that work good but

it doesn’t accept firmware update error Oxfe

would you give me, tell me where to send it, to repair?

I live in Miami Florida, USA

Hantek Oscilloscope

Model No.  DSO5102P

SW Version: 3.40.0(170318.0)

hw version: 1010xffff8108

Serial number: T1G/136008120

Lcd.front.ts : 2.1.0

My best wishes

amy

Reply

Please give us a video or some pictures to understand.

If it is confirmed that it is a hardware failure and needs to be repaired, please contact the seller to return factory for repair.

zanejg

Hello,
I'm not sure whether this is the correct way to do this but I have a problem with my DSO5102P.

It will not boot and only shows the Hantek logo.
I can then turn it off then power it up again and then it will show a menu listing (from my memory):
- reboot
- recover to factory default
- Recover from some media (or something, I can't remember the details)

I have tried them all. The last 2 report "operation failed!" after a half a minute or so.

For full diclosure I have not used this scope for quite a few months.