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DSO02D10: freezing after time zoom

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Post time 2022-1-17 18:17:25 | Show all posts |Read mode
Edited by petr_cz at 2022-1-18 15:17

The osciloscope freez after zooming horizontal domain with displayed cursors.

1. I have input signal on Chanel 1
2. Set the cursors A and B in mode Track
3. Zoom the horizontal axis by clicking Sec/Div button
4. Change the time(horizontal) range to zoom more, cursors are not in window (out of display on zoomed part)
5. Click to clicking Sec/Div button, try to exit
6. The display is frozen and device doesn't response


I have DSO2D10 with SW 20220105, same with 20211230






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Post time 2022-1-19 15:18:36 | Show all posts



Thank you for your feedback, this issue will change in the next firmware update.

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Post time 2022-1-21 17:52:40 | Show all posts
I confirm, the latest FW fixes this bug.

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 Author| Post time 2022-1-21 22:54:53 | Show all posts
I install new dso3kb_20220118 and problem is still here.
Video with reproduction steps

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 Author| Post time 2022-1-26 16:40:25 | Show all posts
Edited by petr_cz at 2022-1-26 16:52

Thanks for FW dso3kb_20220124.upk, i can confirm that fixing the freezing when user exiting from zoom mode.
The remaining problem is cursor malfunction in zoomed window when cursors go out of zoomed area during zoom in 3x or more. The cursors are moving in main signal, but are stuck on left edge of zoomed signal and don't move.


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Post time 2022-1-31 04:30:38 | Show all posts
Hello. I have same trables with my DSO2C10.
And I don't understand my native translation menu! I don't understand menu in my native translation ! Russian language menu isn't good!!! (dso3kb_20220118)

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Post time 2022-2-9 14:50:49 | Show all posts
petr_cz replied at 2022-1-26 16:40
Thanks for FW dso3kb_20220124.upk, i can confirm that fixing the freezing when user exiting from zoo ...

Please provide a video of the relevant issue and send the video to support@hantek.com.

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Post time 2022-2-9 23:12:06 | Show all posts
Hi, Firmware can downgrade ? Thanks

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 Author| Post time 2022-2-10 18:46:01 | Show all posts
Jing replied at 2022-2-9 14:50
Please provide a video of the relevant issue and send the video to .

Hi, the problem has been reported to support. The problem is described in video https://youtu.be/9XpzVMOwtM0

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Post time 2022-2-11 09:31:23 | Show all posts
petr_cz replied at 2022-2-10 18:46
Hi, the problem has been reported to support. The problem is described in video https://youtu.be/9 ...

After zooming in. The cursor below is to the right, you move the cursor to the left, you can see the cursor below.
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