DSO 2D10 Issue with higher memory depth

Vagrex

The latest update didn't fix the problem. i'm afraid that it's hardware problem. Is there anybody there to inform us about the problem? we are so many people here waiting for answer. Thanks.

Vagrex

PY2ZFC-CT1EFF replied at 2022-2-18 02:02
My DSO2D15 purchased in October 2021, the memory depth works perfectly well in all situations 4K 4 ...

Τhe problem does not always occur. Have you tried to play with the volts/div knob while you are at 8M? It may take several minutes for the problem to occur but when it does it appears it is visible at 400k 4M and 8M. If you turn off and start the dso it disappears and it will take time for it to reappear. If you do not use any buttons and just have a waveform on the screen, it never does the problem. I don't think the volts/div knob is the problem. Whenever you make any change when you are in 4M or 8M(change input let's say) the problem may be visible.

Vagrex

PY2ZFC-CT1EFF replied at 2022-2-19 06:30
Vagrex Post!
Τhe problem does not always occur. Have you tried to play with the volts/div knob wh ...

Hi PY2ZFC-CT1EFF. Thanks for your try.
This is good news for you. For those of us who have the problem, can someone from Handek tell us what to do? To return the unit; No one answers.