DSO2D15: no trace + no reaction to buttons after swithing to 8Mpt buffer

Sserlet

Hello,

I recently bought a Hantek DSO2D15. I switched the buffer size from the default 4kpt to 8Mpt, and since then I have no trace on my DO (I do see the labels), and it does not react anymore to any button or knob.
I did several times a power off and power on again, but with no effect: the screen comes up with all the labels, but there is no trace, and it does not react at all to pushing buttons or turning knobs.

Is there a way to restore it to default setup? Needless to say that the button "default setup" does not work, so I would need another way.

Stefaan

wangshuang

Please send me the serial number, wangshuang@hantek.com

Sserlet

I have sent you an E-mail. Thank you for your help.

Vagrex

Hello.
I have exactly the same problem. When i switched to 8Mpt it stucked and i can't do anything.
Is there any solution?
model: DSO2C15

Vagrex

I was be able to unstuck it by doing update. For some reason utility button worked. But now there is a problem about which there is another thread, the Issue with higher memory depth here. The higher memory depth was the reason of stuck problem so i beleave that the two problems are related.

wangshuang

Vagrex replied at 2022-1-25 07:42
Hello.
I have exactly the same problem. When i switched to 8Mpt it stucked and i can't do anything.
...

Please email me the serial number. wangshuang@hantek.com