DSO2D10: no reaction on knobs, unable to enter/change anything

thomas-fish · Post time 2022-1-3 03:44:01

Dears,

my DSO2D10 boots up "normal". After hardware detection it recovers the latest settings & switches on the AWG.

When trying to switch any button you can hear a beep but nothing is happening.
Also no measurement visible on display though grap area and info are visible.

I cannot perform any update due to missing menus showing up. After checking several forums, I did not find a suitable option how to fix it.

Only thing which seems to work is to boot up in FEL mode, where the device is detected. Under "normal" mode, it is not recognized as USB device.

Thanks for any hint to fix it!

wangshuang · Post time 2022-1-4 14:35:46

Please record a video to study, you can send me a letter, wangshuang@hantek.com

Chawoot · Post time 2022-1-16 19:15:49

Edited by Chawoot at 2022-1-16 19:21

I am currently also experiencing the same behaviour. Is there already a fix for this?
This thread seems to describe the same problem.

Any help would be appreciated.

wangshuang · Post time 2022-1-17 11:18:36

Chawoot replied at 2022-1-16 19:15
I am currently also experiencing the same behaviour. Is there already a fix for this?
This thread se ...

Please send the serial number to me, wangshuang@hantek.com

Chawoot · Post time 2022-1-18 18:58:57

wangshuang replied at 2022-1-17 11:18
Please send the serial number to me,

I send you the Serial Number

Thank you for your help!