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Buttons and knobs no respond on 2D10

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Post time 2021-12-24 15:17:56 | Show all posts Reply Awards |Descending |Read mode
Customer consultation


hello, my hantek DSO2D10 does not respond to physical buttons. I can change parameters with PC software, but not with physical knobs and buttons. I restart the factory settings device with pc console command. but it didn't help. all leds on knobs and buttons are on, and i hear beeping when pressing buttons, but no response from oscilloscope.

What should I do to fix the device?


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Please try to reconnect the cable between the mainboard and the keyboard.

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Use magic Report

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 Author| Post time 2022-1-6 11:28:55 | Show all posts
thomas-fish replied at 2021-12-27 01:03
Am facing same issue: no response from physical button - though did not try yet connect to PC and tr ...

Please email me, wangshuang@hantek.com

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 Author| Post time 2022-1-10 15:25:06 | Show all posts
Kjadr2 replied at 2022-1-8 11:12
I have a similar problem. I have a DSO2D10 which is less than 3 months old. After not using it for a ...

Please perform "FrontPanelSelfTest"(In Utility), better to give a video.

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 Author| Post time 2022-2-12 10:18:51 | Show all posts
Kjadr2 replied at 2022-1-30 04:36
Since none of the buttons work, I can't access the Utility menu. Here is a link to a video of what ...

Please email me the serial number. wangshuang@hantek.com

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