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6074be unconected after a few seconds of use

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Post time 2021-11-30 04:15:48 | Show all posts |Read mode
Hi
I installed  OS100 foxwell pc Automotive oscilloscope,(6074be) at many machines pc wit W7-W10 version SO. ,but at all the same issue problem

After run ok many seconds, ang  whe get started read automotive signals such as inyector pulse or HV secondary ignition tester (using HT25 probe), the device disconet by itself, and sofware show searching device

I dont know if it is driver/firmware or hardware problem

pls support to me

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 Author| Post time 2021-11-30 04:18:58 | Show all posts


As seen, That was tested with both programs (os100/6074BE) , and the same issue

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Post time 2021-11-30 09:23:07 | Show all posts
Have you used a red and black USB cable for connection or have you tried to connect with the USB cable?

Please re-download the software from the official website to install it. The software version should be 2.2.7.
http://hantek.com.cn/products/detail/5222
If the computer is a win10 system, please download the new update program from the link below and try again.
https://www.eediscuss.com/forum.php?mod=viewthread&tid=15772&extra=page%3D1


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 Author| Post time 2021-12-2 07:35:42 | Show all posts
hi
I have used red and black USB cable for all test.

The software version  2.2.7. is not avaliable to download in your website



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 Author| Post time 2021-12-5 01:11:52 | Show all posts
pls we require a  support reply

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Post time 2021-12-8 11:51:20 | Show all posts
Jpaul replied at 2021-12-5 01:11
pls we require a  support reply

Please download the software from the following website, please note that there is a time limit.https://www.filemail.com/d/ukhokkiplvxuyoz

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 Author| Post time 2021-12-12 03:16:03 | Show all posts
the device runs ok , after downoload and install the new SW and driver.
thanks for the support

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