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DSO4254C does not boot

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Post time 2021-11-2 08:52:18 | Show all posts |Read mode
Customer consultation

I have DSO4254C with serial number CN1829002001839. I didn't use it for couple of months. I powered on it yesterday and it did not boot. It hangs on startup screen.

I also tried recovery menu but it didn't help too. F2 option still hangs on QR code screen. F3 option with latest firmware which I downloaded from Hantek website also
fails with "Operation failed!" message. Name of the file which I use is"dso4kb_20210701.upk". I use an 8GB usb stick.

Could you provide an working firmware for this device please.

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 Author| Post time 2021-11-2 08:59:37 | Show all posts
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If the machine is stuck on the boot screen and cannot be turned on, please provide the serial number of the machine, and we will provide the corresponding recovery file.

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Post time 2022-4-20 13:13:42 | Show all posts
Jing replied at 2021-11-2 08:59
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If the machine is stuck on the boot screen and cannot be turned on, please provide the serial ...

I have a similar situation.
Can I get a file for my serial number?
CN1908002002815

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Post time 2022-4-21 14:41:30 | Show all posts
Можно такой же файл под мою машину?Могу ли я использовать такой же файл для своей машины?
CN1908002002815




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Post time 2022-6-10 08:08:55 From the mobile phone | Show all posts
Hi. Can you send me the same file?  The problem is the same. (Failed to execute /linuxrc. Attempting defaults... Kernel panic - not syncing: No init found. Try passing init= option to kernel. See Linux Documentation/init.txt for guidance. )

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Post time 2022-6-10 22:44:49 From the mobile phone | Show all posts
Thanks to all.  Works.

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Post time 2022-6-30 11:41:03 | Show all posts
I also have the same problem after fimwareupdate of my DSO4254C.
Can I get a file for my serial number?
CN1805002001405

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 Author| Post time 2022-6-30 16:31:39 | Show all posts
Edited by Jing at 2022-6-30 16:33
Ingelore replied at 2022-6-30 11:41
I also have the same problem after fimwareupdate of my DSO4254C.
Can I get a file for my serial numb ...

Please follow the documentation.
https://www.filemail.com/d/trkflccfsetzsjz
There is a time limit for the file, please download it in time.

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Post time 2022-7-27 00:03:51 | Show all posts
Ingelore replied at 2022-6-30 11:41
I also have the same problem after fimwareupdate of my DSO4254C.
Can I get a file for my serial numb ...

I have the same problem, My serial number is CN1842002002339

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 Author| Post time 2022-7-28 21:32:19 | Show all posts
Xjentista replied at 2022-7-27 00:03
I have the same problem, My serial number is CN1842002002339

Dear Sir,
Please follow the documentation.
https://www.filemail.com/d/xwptdsdbdejxczc
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