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DSO4254C does not boot

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Post time 2021-11-2 08:52:18 | Show the author posts only Reply Awards |Ascending |Read mode
Customer consultation

I have DSO4254C with serial number CN1829002001839. I didn't use it for couple of months. I powered on it yesterday and it did not boot. It hangs on startup screen.

I also tried recovery menu but it didn't help too. F2 option still hangs on QR code screen. F3 option with latest firmware which I downloaded from Hantek website also
fails with "Operation failed!" message. Name of the file which I use is"dso4kb_20210701.upk". I use an 8GB usb stick.

Could you provide an working firmware for this device please.

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 Author| Post time 2021-11-2 08:59:37 | Show the author posts only
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If the machine is stuck on the boot screen and cannot be turned on, please provide the serial number of the machine, and we will provide the corresponding recovery file.

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Post time 2023-1-4 05:07:00 | Show the author posts only
Hello!

I have oscilloscope DSO4254С with S/N: CN1950002004114. After six month of inactivity I can see only initial screen with QR and lamp testing. Please help to resolve this! Thank You!

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Post time 2022-9-22 10:21:12 | Show the author posts only
我也有同样的问题,我的序列号是T 1G/038 000282

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Post time 2022-9-12 09:56:08 | Show the author posts only
I haven’t use my oscilloscope DSO4102C Hantek for the Summer and, once turned ON, it shows the Hantek initial screen QR code.
I have tried to turn it OFF but no changes.
I have tried the procedure for recovery interface but it works randomly and no results anyway: sometimes Update Failed! sometimes restart and back to QR code.
I restarted and use F2 but no success.
Please help!

Model Hantek DSO4102C
Serial Number T 1G/049 010816
Ordered on Amazon on the 22nd December 2020 and sold by withUtrade

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Post time 2022-8-26 22:51:30 | Show the author posts only
Edited by JeronimoxD at 2022-9-2 00:21

Hello, I have a problem with DSO4254C. I haven't used the oscilloscope for several months, and when I turned it on, it shows a black screen and all the lights are on. CN2036002005073

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 Author| Post time 2022-7-28 21:32:19 | Show the author posts only
Xjentista replied at 2022-7-27 00:03
I have the same problem, My serial number is CN1842002002339

Dear Sir,
Please follow the documentation.
https://www.filemail.com/d/xwptdsdbdejxczc

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Post time 2022-7-27 00:03:51 | Show the author posts only
Ingelore replied at 2022-6-30 11:41
I also have the same problem after fimwareupdate of my DSO4254C.
Can I get a file for my serial numb ...

I have the same problem, My serial number is CN1842002002339

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 Author| Post time 2022-6-30 16:31:39 | Show the author posts only
Edited by Jing at 2022-6-30 16:33
Ingelore replied at 2022-6-30 11:41
I also have the same problem after fimwareupdate of my DSO4254C.
Can I get a file for my serial numb ...

Please follow the documentation.
https://www.filemail.com/d/trkflccfsetzsjz
There is a time limit for the file, please download it in time.

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Post time 2022-6-30 11:41:03 | Show the author posts only
I also have the same problem after fimwareupdate of my DSO4254C.
Can I get a file for my serial number?
CN1805002001405

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Post time 2022-6-10 22:44:49 From the mobile phone | Show the author posts only
Thanks to all.  Works.
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