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DSO2D15 freeze

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Post time 2021-8-5 14:24:15 | Show the author posts only Reply Awards |Ascending |Read mode
Edited by Jing at 2021-9-2 16:26

Customer consultation


I just received my new Hantek DSO2D15 Digital Storage Oscilloscope.

When I adjust the vertical position knob, the Oscilloscope freezes.
I installed the latest firmware from your site, but this does not fix the problem




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Post time 2021-9-6 14:11:15 | Show the author posts only
there are several types of firmware out there (it's different from software). The most common types include:
1) 3000
2) 3200
3) 3102
4) 3202

you may also find the following unique types:
A015 etc

So, it's better for you to check your firmware first before upgrade: 3000 upgrade to 3102, whereas 3200 upgrade to 3202

You can also check it first: https://www.eevblog.com/forum/te ... best-use-practices/

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Post time 2021-9-6 03:19:32 From the mobile phone | Show the author posts only
I initially had 3200, now updated to 3202

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Post time 2021-9-3 22:35:43 | Show the author posts only
Tony59 replied at 2021-9-3 20:33
I now have Firmware 3202 and Software 20210714.00 installed

It looks like the Update files need to  ...

What Firmware did you have, 3200?

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Post time 2021-9-3 20:33:45 | Show the author posts only
I now have Firmware 3202 and Software 20210714.00 installed

It looks like the Update files need to be in the root Folder of the Memory stick.

So far, after several hours of operation, I have not seen a single instance of frozen screens or mis-operations.
In addition it is worth noting that I do not suffer from offset issues which other people have mentioned.

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Post time 2021-9-2 19:02:32 | Show the author posts only
I tried to update the scope with "dso3kb_20210714" and then "dso3kb_20210630_auto_update_fpga".
In both cases the update failed with the same error: "ted failed! Error code is -3"

I am experiencing similar issues to those reported on your forum, ie Frozen screens when navigating menus and sometimes incorrect settings.
Any ideas, and what does Error code -3 mean?

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12#
Post time 2021-8-24 11:32:32 | Show the author posts only
suser@mail.bg replied at 2021-8-22 00:06
Where is the video and how you will convince us that you will solve software problems with just ad ...

This video does not say that the oscilloscope has been restored to its correct operation, it shows that there are no freezes in this particular case.

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Post time 2021-8-22 12:05:26 | Show the author posts only
Edited by sattel77 at 2021-8-22 12:14

Software bugs cannot be fixed by hardware repairs. I believe that programmers will fix bugs in the future.
But a change in the temperature regime of the "hardware" very often gives a malfunction in the software.

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Post time 2021-8-22 00:06:10 From the mobile phone | Show the author posts only
sattel77@list.r replied at 2021-8-5 22:18
Good afternoon.
In this video, I added cooling and the problem went away.
DSO 2D15

Where is the video and how you will convince us that you will solve software problems with just adding a fan. DSO2D15 have a lot of work on software to become acceptable product. Hanging when move vertical position of CH1 is fixed, but trigger sync is bad, generator is just to be there and attract costumers. No bode plot, decoder is not good. It is cheap, ok, but in my opinion is far away from acceptable measurement equipment.

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Post time 2021-8-11 19:18:34 | Show the author posts only
Model DSO2D15
Applied dso3kb_20210601. Firmware 3000 has been replaced with firmware 3102.
Thanks, synchronization is normal!

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