DSO7304B and HDG2102B

amy

Customer Consultation

Hi There,

I purchase Both Device in year 2017 At China.

I have some problem recently with my DSO7304B 4Channel Oscilloscope  (DSO7004 Series)  Serial No. T 2G/074  000126

1.       Problem Is CH1  suddenly does not function, when I go auto Set Shows CH1 500V  and  Cannot function Normally.  Other Channels works  normal

2.       Self-Calibration fail on Step4  and displays error  Self Calibration Failed error  0x.800

3.       Is there an any Firmware update this device

                                                                                                                 

Problem with HDG2102B  Serial NoDS2301042 2 Channel 16BIT ARBITRARY/FUNCTION GENERATOR

1.       Self-Test  RTC Clock Fails  ( Year Cannot Be set It, displays 2,000)  It seems to me software Problem.

2.       Self-Calibration Fails

3.        Is there an any Firmware update for this device

Can you advise me How I can solve this problems.

amy

For HDG2108B, please give me the software version to study.

amy

Reply

About DSO7304B, this product has been discontinued, please give me a clear picture of the components in the shield on the motherboard.
And set the oscilloscope probe to ×1, and check whether CH1 or CH2 has an offset in all volt/div. If yes, please upload a picture to study.


About HDG2102B, please replace the button battery on the mainboard to try.
The battery can be CR2025 or CR2032.

Joedoyan

[size=14.6667px] Hi amy.,  HDG2102B  Serial No[size=14.6667px]DS2301042 2 Channel 16BIT ARBITRARY/FUNCTION GENERATOR  I Changed Battery allready  but problem as I mentioned Photo attached For your perrusals[size=14.6667px]I attched also Photos as you required
















Thank You

Joedoyan

Hi Amy I attached Files  is there any updates for me.

Thanks

amy

For DSO7304B, can't channel 1 get any signal?
Set the oscilloscope probe to ×1, do not connect any test leads to CH1, and check whetherthere is the offset in all volt/div on CH1.