Problems with 6254BD

CYH2018

Hello, I worked with the oscilloscope for about 2 years, today after switching on the program started working, but Windows went to BSOD.
After rebooting, the red LED on the front panel blinks, but the device is not detected - the device descriptor is incorrect. Changing the USB cable, connecting to other computers and a laptop - the same error. If you press PGM is detected as an unknown device. Can you help me with something?

tchrdav@gmail.c

Thank you very much, everything worked out!

CYH2018

Dear Sir,

Please download the software and update the FPGA

https://www.filemail.com/d/wiqqbipyospnbga

tchrdav@gmail.c

with pgm button

CYH2018

Dear Sir,

Greeting from Hantek.

please send us the screenshot about the Device manager to study.

Have a nice day.