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Hantek 6047bd

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Post time 2021-7-13 15:07:57 | Show all posts |Read mode
Dear Sir or Madam,

I bought a few months ago a
Hantek 6047BD.

Until now I dit not use it.

Today I have installed the device on my laptop windows 7, unfortunately it is not working.
I installed the device on an other laptop windows 10 and the same problem, not functional.
On both laptops windows 7 and 10,
I have the same problem.

The drivers are installed correctly.
( device manager: Hantek 6000B, works correctly, photo in additional)

When the device is connected than I am not able to open the software !
When I disconnect (USB) the device, than the software opens !

The software do not connect with the device ( Hantek 6047BD ).

I think I have to buy a new print 64D05899
( photo in additional).

Can you tell me the price of the new print?

Maybe I did something wrong?

Do you have an advice to solve my problem which would be very helpful.

Kind regards,
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 Author| Post time 2021-7-13 16:39:01 | Show all posts
Dear Sir,

Greeting from Hantek.

Please connect the oscilloscope and computer normally →
run the software normally →
disconnect and reconnect the oscilloscope and computer

Have a nice day.
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