6254BD SPI Decoder

QMESAR

Dear Amy.
Thank you this is working in the scope window it shows the correct hex values
However the data in the Table view is incorrcet regardles of the trigger slope (+ or- ) is always shows 7F 80 which as you will notice in the scope
window it is correct B7 BB ,

Can you help me understand how to use the table correctly as if we send a transaction of a number of bytes it is prefered to see the transaction in the Table view
secondly what is the function of the hex control ?
Thank you for all the support I have received from you.

QMESAR

Dear Team,

Please can you give some indication to what the issue can be as there is no documentation(manual) for using the SW it hard to understand what to do
this issue is now long time in discussion can we please solve this or tell us that it not working and you will not fix it ,then we buy a new scope from another manufacturer and I do not waste
your time and you do not waste my time

Thank you

amy

Sorry, our engineer is solving this problem. Please wait for some times.

QMESAR

Dear Amy.
Thank you very much for your message,
We have new problemn with this scope ,one of our engineers was working with it at a customer location in another city and he was working seriouly
the scope was connceted to the USB for around 4Hours when it stopped to work ,

(1)Pluging the scope into a the PC always result in that windows does  not recognise the scope (note it was working alwways on this PC so drivers are good) .Also no Red Led coming ON

as you see here
           
I then installed the drivers new on another PC and that still shows unknown device

The Engineer told me that the scope was not hot but had normal temperature as it was working for 4 hours (connected tp USB)
I opend the scope and I do not see any burned componets , as shown on the pictures


            

I also tried to connect with the FPGA update tool to connect to the scope the tools reports " No device was found".


        
It looks to me one of the following
1 - USB chip broken
2 - FPGA is broken
3 Power supply 3.3V is broken

is there away you can help me solve the problem as to send the scope to the factory for repairs cost more that another scope and secondly take a long time
Thank you so much

amy

Please check the PID/VID.


Please connect the scope to your computer and right click the unknown device in device manager, select Properties.

And give me a screenshot of the Hardware ID as the following picture.

QMESAR

Dear Amy
  
Thank you for your asistance much appreciated.
the screen print as requested.

amy

Please refer to the attachment to operate.

QMESAR

Dear Amy .
Thank you for document and files.

I am not sure what must I do here ,
must I right click and install the win 10 drivers ?

amy

Yes. The driver files are in CyConsole folder.

QMESAR

Dear Amy.


Thank you very much, you helped me so much the scope is working as before ,Thank you so much I appreciate your help and support

Question why did it loose the EEPROM Code will this happen again ? if we use it for long period of time like 4 Hour testing periods ?