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New DSO2D15 freezes after 30 seconds of operation

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Post time 2021-5-5 15:53:28 | Show all posts |Read mode
Edited by Angrydim at 2021-5-5 15:53

Hello!

My oscilloscope is out of order after 2 hours of operation.
After switching on, the beam was completely absent, and the oscilloscope froze after ~30 seconds of operation.



On the advice of a seller from Aliexpress (Hantek Official Store), I reflashed it with the utilities sent to me (several times!).
After that, he began to hang on the loading screen.



WHAT SHOULD I DO? I HAVE BEEN SUFFERING FOR MORE THAN A MONTH! HELP!

Videos:
Problem: https://www.filemail.com/d/xvshauuzkotmsyu
Flashing process: https://www.filemail.com/d/ytgdpvywxsannmn

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Post time 2021-5-6 14:18:16 | Show all posts
Please contact your seller to return factory for repair.
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