DigitalScope Can't Connect To MPO6104D

amy

Is the version number of the software you are using 1.0.2?

amy

Please use an unpublished upgrade package to update the firmware.

Then check whether it can communicate with the host computer through USB cable.


If the problem exists, please open IO Monitor and Start Capturing Messages.


Now open the PC software, and upload the capturing messages to study.

amy

Please use an unpublished upgrade package to update the firmware.

Then check whether it can communicate with the host computer through USB cable.


If the problem exists, please open IO Monitor and Start Capturing Messages.


Now open the PC software, and upload the capturing messages to study.

amy

I will test and reply you. Please wait for a while.

amy

Hi, I use the latest IOLibSuite_18_2_26526.exe to test the USB connection and LAN connection, IO and software were able to successfully connect the device.
I uploaded the latest firmware, in order to make your oscilloscope firmware consistent with mine. However, no connection issues have been addressed.

When you connect by USB cable, please check whether there is an "usb measurement deivce" in device manager of your computer, and then check whether there is a new device in IO.
When you connect by LAN, please check the IP address. The IP address may return to the default setting after updating the firmware. And enter "ping 192.168.2.127" in the command prompt to confirm whether the result is successful.

amy

Sorry, our software does not support secondary visa library. It is recommended to install primary visa library to use it.