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6254bd does not boot

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Post time 2021-1-4 20:24:55 | Show all posts |Read mode
Our Hantek 6254bd stopped responding. The led is flushing as it is working, but the scope application does not start. It looks like it is waiting for a response from hantek and the window pops up only when we remove the usb cable from the pc (when we disconnect hantek)
Is there any solution/suggestion?
We have tried using other usb cables, other PCs, uninstall-install  with no lack.
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Post time 2021-1-4 23:06:58 | Show all posts
Hello

Please try to clean folder C:\Users\username\AppData\Local\VirtualStore\Program Files (x86)\Hantek6000 and restart app (username replace with your current user name). This will bring soft to iit's default settings.

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 Author| Post time 2021-1-5 17:42:12 | Show all posts
It didn't work. We have already tried to a brand new pc from scratch but it does not respond.
It there any other utility to test its funcionality? Maybe it is a hardware error

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Post time 2021-3-29 13:04:59 | Show all posts
Hi Leisos,

Did you solve the problem? I have the same issue with my 6254bd.

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 Author| Post time 2021-3-29 21:10:09 | Show all posts
No unfotrunately not. It maybe a hardware failure problem

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Post time 2021-3-30 09:48:35 | Show all posts
Dear Leisos, Z-scan,

Greeting from Hantek.

Hantek currently has no plans to fix this problem.

Have a nice day.
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