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Hantek365F issue - only EmV data

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Post time 2020-12-7 09:28:03 | Show all posts Reply Awards |Descending |Read mode

Customer Consultation

Dear.I hope you are doing well
I purchased the device Hantek365F with total costs of $240 via Aliexpress, 'ZeDaShuaiQ Store' is the seller. And it worked for a few days. (Except measuring T.  Measuring temperature makes a mistake about -10 degrees of Celsius).
But now I have a bigger problem. On display I have only the result EmV and nothing else. There is no data in the log, but when I change selection mode from V to A or some other I get feedback from the device. I heard a click inside. Also I have tried to start stop mode but nothing changes. More. I installed the app on another computer and the situation is the same.

Can you help me to fix the application for it? On the contrary I wasted $240.



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 Author| Post time 2020-12-7 09:32:48 | Show all posts
Edited by amy at 2020-12-7 09:36

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The reason for the result EV should be that U20 is broken. Please try to replace it.
The chip model of U20 is FS9922-DMM4, or it can be replaced by CS7729-001.


If the temperature is not accurate, please refer to the standard value, carefully adjust the adjustable part in the follow picture to calibrate the temperature.




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 Author| Post time 2020-12-14 15:47:23 | Show all posts
Sorry, it is recommended to contact the seller to return to factory for repair.
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