problem with Hantek 2C42

amy

Customer Consultation

I bought a Hantek 2C42 on amazon with the seller ? Direwolf-FR ? .

I have a problem with it so I write a mail to Direwolf-FR and they said me to write a mail directly to you.

So I explain my problem.

When I want to check a Ac V for example (230 volt AC) It’s write OL (Over Limit), it work perfectly with the DC V but not with the AC V.

See on the picture :

I try to make a update with the software on your website but it’s the same.

Thanks for your Help.

Reply

Please check if there are burnt components in the marked red box on the motherboard.
If so, please take a picture for me.

scoumy

if you want me to disassemble the device to access the mother card but my product is still under warranty, can I still do it? thank you

amy

Yes, this does not affect the warranty of your oscilloscope.

scoumy

Yes there are components burnts, sure the R1 and R15 and maybe other around ?

What can you do ?
Because my oscilloscope is under warranty.

Thanks a lot

amy

From the picture, R14 and R15 should be burned out. Please try to replace the two components.
R15: Resistor-Fixed,1K,1/16W,0.1%,TCR25ppm,R0603
R14: Resistor-Fixed,10K,1/16W,0.1%,TCR25PPM,R0603

scoumy

I replace the two components and it's work perfectly.

Thanks a lot !

gaby

Acabo de adquuir on osciloscopio hantek 2c42 y estoy teniendo dificultades para utilizarlo, ya que cuendo quiero actualizar el firmware y cuando le doy haga clic en check update me saca del programa, agradeceria si me podría asesorar que.