Big problem with my DSO5202P

amy

Customer Consultation

Hello!

Twelve months ago i buyed a DSO5202P Oszilloscope from Hantek. It worked very well and I was very proud about it. But now I have a big problem, because the scope does not start any more. I push the power-button and the message appears “System does not shut down properly…” and it tries to reboot. But the reboot never ends and the QR-Code appears. After that no function is possible, no button works and the equipment is not reachable with USB.

Please help me. How can I repaire that?

Reply

Please refer to the attachment to enter recover interface and select F2 to recovery.

If the problem exists, please refer to this to operate and give me the print informatio to study.