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My Hantek6254bc USB descriptor failed on Windows 10

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Post time 2020-9-9 14:46:46 | Show all posts |Read mode
Hello,
Good day, I bought Hantek6254bc and it was working fine in the last couple of months. However, when I plugged it again this month on my Windows 10 computer, it is not recognized and my computer says Unknown USB Device (Device Descriptor Request Failed) as shown below. Please help me fix this issue. Attached also is the photo of my Hantek Oscilloscope bought.


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 Author| Post time 2020-9-10 20:46:29 | Show all posts
Anyone from Hantek here?

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Post time 2020-9-15 15:07:02 | Show all posts
Mark626 replied at 2020-9-10 20:46
Anyone from Hantek here?

Please uninstall the device and reconnect to computer, and reinstall.
Reference document:

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