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DSO4102C Install issues

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Post time 2020-9-4 06:15:54 | Show all posts Reply Awards |Descending |Read mode
Device not recognized by Keysight Connection Expert on WIN 64 system.  Model is DSO4102S. SW ver. 3.50.0. HW ver. 1020xffffa000.
Dowloaded HW update named 20200722181235_227151402 and installed on USB 16G drive.  The scope did not recognize that file when inserted into machine.
PC recognizes scope when attached to USB port.    Any suggestions?  Many Thanks!


     

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