Device not recognized by Keysight Connection Expert on WIN 64 system. Model is DSO4102S. SW ver. 3.50.0. HW ver. 1020xffffa000.
Dowloaded HW update named 20200722181235_227151402 and installed on USB 16G drive. The scope did not recognize that file when inserted into machine.
PC recognizes scope when attached to USB port. Any suggestions? Many Thanks!