DSO5072P startup then freeze - help please

Greg_L

Hello, first post. I need some help, please.

As the title says, I have a Hantek DSO5072P. It's about two years old.

My issue - the unit starts up and then immediately freezes on some type of menu screen.

Here is a pic:


This is as far as it goes. It worked a week ago. None of the buttons or knobs do anything. It's frozen on what appears to be some kind of menu for horizontal view options? A few of the panel buttons are lit and stay on. I can't get it past this screen. If I cycle the start button quickly I can get it to reboot options, but none of the buttons work. F1, F2, F3...nothing.

Also, during the million times I've turned it on and off, sometimes a red error message pops up "FGPA does not match the app"...or something along those lines.

Please help me out here. How can I un-stick this thing?

wangshuang

Please contact the seller to return the it to the factory for repair.

Greg_L

Really? That's the answer after 5 days? You want me to return it to Amazon so they can return it to China? And then what? I wait a year or more? No thanks.

Anyway, it's already outside of Amazon's return window.